Terms & Conditions

1.1 The General Terms and Conditions of Galore apply to all offers, products, orders, agreements and deliveries of Galore. By ordering an item you agree to these conditions, please read through them carefully before placing an order. If you have any queries relating to these conditions, please contact us at hi@galore.jewelry.

2.1 The agreement becomes binding at the time you place your order. Galore will process your order after you have paid. Until that time, Galore will remain the full owner of the product(s).

2.2 Once your order is processed you will receive a confirmation e-mail confirming that your payment is accepted along with the details of your order.

2.3 All images and specifications are an indication. Every product is handcrafted so variation may occur. If a product does not meet your expectation you may return it (see clause 6), but it may not be a reason to file a claim.

3.1 You can choose from the following secure payment methods: IDeal, Bancontact, PayPal, Applepay, KLARNA and Credit card; Mastercard, American Express & VISA.

3.2 If Galore posts, accidentally, an incorrect price on the website – and it is clear that it is a mistake – we have the right to adapt. Even though you already ordered the article.

3.3 All product prices shown on Galore.jewelry are including taxes but excluding shipping costs.

3.4 All your credit card information such as credit card number, expiration date etc. are automatically transferred via an encrypted secure system to the paymaster without Galore.jewelry or others having access to the data. Even for possible refunds, the complete credit card information cannot be seen. If you pay with Visa or Mastercard additional protection is provided by special authentication methods (Verified by Visa or Mastercard Secure Code).

4.1 Galore delivers all packages via a courier service with DHL.

4.2 If you accidentally entered an incorrect delivery address or are not home when DHL has tried to deliver the package – and there are therefore extra costs – Galore calculates these additional costs on to you.

4.3 Galore will send the order as quickly as possible after payment of the agreement. Galore always strive to make sure you get your order in the estimated shipping time. If this is not possible, for whatever reason (because an article is temporarily out of stock or if post services are on a strike) you will be notified about this immediately.

4.4 Up to and including the delivery Galore bears the responsibility for the order. After the delivery, the responsibility will be transferred to you.

4.5 Please note that the delivery times in clause 5 are estimated. In case a product does not arrive within the estimated arrival date it is not possible to make a claim. However, Galore will always do everything in its power to make sure your order arrives on time.

5.1 Galore strives that all customers are happy with their purchase. However, we advise you to check the quality and the quantity within fourteen workdays. If something is not correct please send an e-mail to hi@galore.jewelry. In this case, we will provide you with a return label.

6.1 We, of course, hope you will be satisfied with your purchase. If for some reason you are not, you have fourteen days from the date you received your order to return the product.

6.2 The return form can be found on our website and must be filled in. The original invoice always has to be included in the box.

6.3 You can send the package with the return form to:

Galore

Australiëlaan 21

6199 AA Maastricht-Airport

The Netherlands

6.4 The costs and responsibility of the return shipment is the responsibility of the customer (unless the item is damaged with a manufacturing fault).

6.5 If goods are used, worn, damaged or incomplete we have the right to refuse returned items.

6.6 The refund will take place after receipt and inspection within 14 working days from the day that you returns package arrived back in our warehouse.

6.7 Galore can only transfer the refund to the account where the original payment came from.

7.1 After the fourteen-day approval period (clause 5.1) Galore gives a warranty of three months on the quality of the product, after this period we will be happy to assist you in how you can repair your jewelry. If the quality of the product is not to your satisfaction, please send an e-mail to hi@galore.jewelry. In this case, we will provide you with a return label.

7.2 Galore will provide you with a suitable solution, however, it is up to Galore to decide which of the following options will be used.

• If it is possible to repair the product we will repair it

• If it is not possible to repair the product, we will provide you with a new item

• If it is not possible to repair the product and we do not have it in stock anymore, we will offer you a refund.

7.3 In case of a refund, the refund (including any shipping costs) will take place after receipt and inspection within 15 working days.

7.4 If we repair or replace the item, this can take up to 15 working days unless communicated otherwise.

7.5 The warranty is void if the product shows a defect which is caused by improper use, if you or others have made or attempted to make changes to the product or used it in a way for which the article is not intended.

8.1 All photos and images displayed by Galore are copyrighted. Without written permission from Galore, photos and graphics cannot be reproduced and publicly used.

9.1 All legal relations are exclusively governed by Dutch law.

9.2 Do you have a comment or tip please send an e-mail to hi@galore.jewelry and we will contact you.