Shipping
Domestic shipping - The Netherlands & Belgium
All orders placed before 16:00 (CET) will be shipped out the same day.
Please note that we do not ship during weekends.
Shipping costs:
FREE
Estimated delivery time:
1 – 2 working days
EU shipping
All orders placed before 16:00 (CET) will be shipped out the same day.
Please note that we do not ship during weekends.
Shipping costs:
EU region 1
Austria, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Poland, Portugal, Spain, Sweden, United Kingdom
< €150 : €10
> €150 : FREE
Estimated delivery time:
2 – 7 working days
EU region 2
Aaland Islands, Albania, Andorra, Belarus, Bosnia and Herzegovina, Bouvet Islands, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Gibraltar, Greece, Hungary, Latvia, Liechtenstein, Lithuania, Macedonia, Malta, Moldova, Monaco, Montenegro, Norway, Romania, San Marino, Serbia, Slovakia, Slovenia, Svalbard and Jan Mayen, Switzerland, Turkey, Vatican City
< €200 : €16
> €200 : FREE
Estimated delivery time:
4 – 10 working days
Customs & Duty
Your Customs office may add taxes and duty to your order. If that happens, you will have to pay any customs, taxes, and/or duties when the order arrives. Your parcel carrier may contact you to have those fees paid before delivery. Delivery time may vary due to customs, or any unforeseen variables.
Outside EU
All orders placed before 16:00 (CET) will be shipped out the same day.
Please note that we do not ship during weekends.
Shipping costs:
< €250 : €24
> €250 : FREE
Estimated delivery time:
8 – 15 working days
Customs & Duty
Your Customs office may add taxes and duty to your order. If that happens, you will have to pay any customs, taxes, and/or duties when the order arrives. Your parcel carrier may contact you to have those fees paid before delivery. Delivery time may vary due to customs, or any unforeseen variables.
Tracking
Once we box up your order, we email your confirmation with your tracking number (check your spam if you don’t see it!)
* Please note that the tracking information can take a few hours to update.
Returns
How can I return my order?
If you have received an non personalised item from us, but are not completely satisfied, you will always have the opportunity to return your order within 14 days of delivery date.
Some Galore pieces of jewelry are personalised so they are custom made for you. Unfortunately, this type of product cannot be returned. It is important to double check your size before placing your order.
RETURN ITEM(S)
1. Please fill in below returns form.
2. Repack the goods in the original shipping box or any other solid carton box. Include the original invoice in the box. Close the box and tape it securely.
3. Send the package to:
The Netherlands
The product must be in new condition. If the product is damaged or used the product shall not be refunded.
To secure the arrival of your return, we always recommend using a trackable shipping method as we cannot be held responsible for any loss of your item(s).
Returns form:
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What are the costs to return my items?
Return costs are for the customer, unless otherwise indicated by our customer service. Please check with your local post office for prices.
If a returned item is shipped international, please clearly mark the package ‘RETURNED GOODS’, to avoid any customs charges. Galore is not responsible for any return customs charges made. Any charges incurred are the responsibility of the customer.
When do I receive my refund?
After we received your return, please allow 3-5 business days for your return to be processed in the warehouse. Within 15 days your refund will be made on the same account you paid the order with.
Can I exchange my items instead of receiving a refund?
I received a damaged or faulty item
If your item is delivered damaged or faulty, please contact us within 24 hours from the date of delivery. We will get back to you within 1-2 business days.
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